Privacy Policy
This Privacy Policy describes how Hostlio Pro, operated by Loti Members LLC ("we", "us", or "our"), collects, uses, and shares information when you use our hotel management platform at hostliopro.com.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: name, email address, phone number, hotel name, number of rooms
- Payment information: processed securely through Stripe (we do not store card details)
- Hotel data: reservations, guest communications, room configurations
- Usage data: how you interact with our platform
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and send billing notifications
- Send transactional emails and product updates
- Respond to your comments and questions
- Monitor and analyze usage patterns to improve user experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Airtable (database), Make.com (automation), Stripe (payments), Vercel (hosting), Anthropic (AI processing)
- Channel managers: Channex API for OTA synchronization (Booking.com, Airbnb, etc.)
- Legal requirements: When required by law or to protect our rights
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our infrastructure is SOC 2 compliant through Airtable, and payments are PCI DSS compliant through Stripe.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at hello@hostliopro.com.
6. GDPR Rights
If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data. You also have the right to data portability and to object to processing. To exercise these rights, contact us at hello@hostliopro.com.
7. WhatsApp & Messaging
Our platform integrates with WhatsApp Business API to facilitate guest communications. Message content is processed to generate AI responses and is not used for marketing purposes. Guest phone numbers are stored only for communication purposes.
8. Cookies
We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies. You can control cookies through your browser settings.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@hostliopro.com
- Address: Loti Members LLC, 2108 N ST STE N, Sacramento, CA 95816